Returns or exchanges are only accepted within 30 days of invoice for items in new, unused condition, free of pet hair, soil or odour. If any of these conditions are not met, a refund will not be issued. Shipping fees are non-refundable. Purchaser is responsible for all shipping fees for goods being returned or exchanged, including shipping fees for exchanged goods returned to Purchaser. To ensure proper sizing, please refer to the Muttluks sizing chart prior to purchase.
Returning Product from Outside Canada
Returns from outside Canada must clearly specify “no commercial value” and “return to manufacturer” on the outside of the package and/or customs paperwork. Muttluks Inc. is not responsible for shipping fees, customs, duties and/or taxes of any product return.
All goods are shipped from Toronto, Ontario, Canada. All orders take a minimum of 1 to 2 business days for processing. There are no minimum orders for retail or wholesale customers; however, we do have a minimum shipping charge applicable on all orders. Purchaser is responsible for payment of any duties, taxes, VAT or additional charges.
In North America, delivery is by UPS or Canada Post and usually takes between 3 to 7 business days, weather permitting.
For international delivery, please allow 5-15 business days. Purchaser is responsible for payment of any duties, taxes or additional charges other than actual shipping fees disclosed prior to shipping the order.